Information prior to the contractual process

This website https://actelsershop.com/ is owned by ACTELSER SL with NIF B66494006 and fiscal address at ALBERT EINSTEIN, 44 PI.STA.MARGARIDA, 2 08223, TERRASSA (BARCELONA).

The General Contracting conditions regulate the distance selling relationship between ACTELSER SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of rights General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

ACTELSER SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, ACTELSER SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is Sale of data transmission products based on plastic optical fiber (POF).

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of ACTELSER SL and the hiring through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, ACTELSER SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the treatment system owned by ACTELSER SL, with the purpose of process said actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except for the legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.

In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email info@actelser.com. You can go to the competent Control Authority to present the claim that you consider appropriate.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact ACTELSER SL on the customer service phone 937364203 or by email info@actelser.com.

All the contents of the web are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

 

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, ACTELSER SL offers information on all items for sale, their characteristics and prices. However, ACTELSER SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

 

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

 

Guarantee

All the products offered on the website enjoy the commercial guarantee of its supplier. ACTELSER SL has an after-sales service, while the guarantee is in force, the client can execute it by contacting the ACTELSER SL establishment, the after-sales service, by email to info@actelser.com or at the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 937364203 or by email info@actelser.com.

 

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

ACTELSER SL makes shipments worldwide by charging. Shipping costs will be applied depending on the shipping area, size and weight. They will be specified before finalizing the order.

The distribution of products is carried out through COURIER.

 

Payment Methods

The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any ACTELSER SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain obliged to ACTELSER SL to compensate for the damages caused as a result of said cancellation.

- Wire transfer

When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the data

banking of ACTELSER SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail info@actelser.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment has to be made in EUROS and that all eventual exchange and bank fees are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always notify your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, ACTELSER SL could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

- Cash on Delivery

If you wish, we can send you your cash on delivery order, which you will pay upon receipt free of charge.

for you, since ACTELSER SL bears the expenses derived from this form of payment. - PayPal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. .http: //www.paypal.com.

 

Order execution

ACTELSER SL undertakes to deliver the order in a maximum of 48/72 hours, from the day after the order.

The availability of the products offered by ACTELSER SL may vary depending on customer demand. Although ACTELSER SL updates the stock periodically, the product requested by the customer could be out of stock at that time. In the event of non-execution due to unavailability, ACTELSER SL will notify the client by means of an email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. ACTELSER SL may give the double option of: supplying the customer without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by ACTELSER SL within this same period, pay the sums paid for the canceled order.

 

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be done by means of notification by telephone to 937364203, by sending an email to info@actelser.com, sending your letter to our postal address ALBERT EINSTEIN, 44 PI.STA.MARGARIDA, 2 08223, TERRASSA (BARCELONA ), or through the withdrawal form.

 

Returns

The customer must return or deliver the product directly to ACTELSER SL, at the address ALBERT EINSTEIN, 44 PI.STA.MARGARIDA, 2 08223, TERRASSA (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen days natural from the date on which the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

 

Payment refund

ACTELSER SL will reimburse the return shipping costs when the customer requests to return a product due to our error:

- If we have sent you the wrong product.

- If the product is damaged or defective.

- If we have sent you a replacement product and you wish to return it.

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.

ACTELSER SL may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

 

Return of the defective product

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing ACTELSER SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

ACTELSER SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of ACTELSER SL is located at ALBERT EINSTEIN, 44 PI.STA.MARGARIDA, 2 08223, TERRASSA (BARCELONA) or via email info@actelser.com.

 

Jurisdiction

Likewise, ACTELSER SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. ACTELSER SL is domiciled in BARCELONA, Spain.